Customer Compliance: Build Trust and Get the Questionnaires Under Control

Customer Compliance: Build Trust and Get the Questionnaires Under Control

The growing complexity and criticality of third-party risk management has created an existential problem – pretty much everybody is part of someone else’s supply chain and nobody likes dealing with questionnaires and other traditional methods of managing customer compliance. With all parties in the supply chain security equation frustrated, it’s time to rethink how we’re keeping customers informed of controls and equipping them to make TPRM decisions. In this webinar, IANS Faculty Justin Leapline provides practical steps you can take to streamline your customer compliance efforts. He’ll cover:

• Standardizing questionnaire responses to support compliance efforts while creating more time for conversations around critical issues.
• Managing certifications – when to turn to industry certs, how to manage the process and maximizing their impact on customer trust.
• Optimizing customer information requests, including how to quickly process and automate standard queries so you can put more time into meaningful conversations with customers.